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Technical support



Resources available

Each of the codes in the SutraSuite package is accompanied by detailed documentation in the form of a U.S. Geological Survey (USGS) report in Adobe PDF format. The documentation files can be obtained from the same web sites that serve the codes; see "Downloading the codes and documentation" on the "Getting started" page. (To view the documentation files, you must have Acrobat Reader software installed on your computer. The software can be downloaded free-of-charge from the Adobe web site*.)

In addition, a number of resources are available on this web site to help you resolve problems and answer questions related to SUTRA and its utilities:

* Links to non-Government web sites are provided for convenience only and do not imply endorsement by the U.S. Government.

Troubleshooting

This section offers advice on how to resolve problems that may arise during or after installation of SUTRA, the SUTRA examples, SutraPrep, and SutraPlot. (For troubleshooting advice for SutraGUI, Model Viewer, GW_Chart, and CheckMatchBC, see the respective web sites for these codes or contact the authors.)

In the list below, find the name of the software with which you are experiencing a problem (e.g., "SUTRA Examples"). Then read the entries under "All versions" and under the version number you are using (e.g., "Version 2.0 (2D3D.1)") to see whether your particular problem is listed.

CLICK ON ENTRIES IN THE LIST BELOW TO EXPAND OR COLLAPSE THEIR CONTENTS.
(If the list appears fully expanded right from the start, your browser does not support collapsible outlines.)

  • SUTRA
    • All versions
      • How do I run SUTRA?
        • The SUTRA executable file is located in the "bin" folder of the directory in which you installed SUTRA. It is typically run via a Windows shortcut located in the directory in which you are working, or using a batch file, such as the "RUNSUTRA.BAT" file created by SutraGUI. For details on how to start running SUTRA, see the SUTRA Release Notes; click on the Windows "Start" button, then select "Programs | SUTRA n.n | Release Notes", where n.n is the SUTRA version number you are using.
      • Iterative matrix solver error.
    • Version 2.0 (2D3D.1)
      • SUTRA icon not displayed.
      • Error running example using "RUNSUTRA.BAT".
      • Errors compiling SUTRA using Lahey compiler.
  • SUTRA Examples
    • All versions
      • The "examples" folder is empty.
        • Make sure you have installed both SUTRA-related installation files: one for the documentation, source code, and executable file; and one for the examples, which are packaged separately due to their large size.
    • Version 2.0 (2D3D.1)
      • Error running example using "RUNSUTRA.BAT".
      • Error opening ".spl" example file -- unknown path.
  • SutraPrep
    • All versions
      • How do I run SutraPrep?
        • The SutraPrep executable file is located in the "bin" folder of the directory in which you installed SutraPrep. It is typically run via a Windows shortcut located in the directory in which you are working. For details on how to start running SutraPrep, see the SutraPrep Release Notes; click on the Windows "Start" button, then select "Programs | SutraPrep n.n | Release Notes", where n.n is the SutraPrep version number you are using.
    • Version 3D.1
      • SutraPrep icon not displayed.
  • SutraPlot
    • All versions
      • How do I run SutraPlot?
        • The SutraPlot executable file is located in the "bin" folder of the directory in which you installed SutraPlot. It is typically run either by double-clicking on the SutraPlot shortcut that was created on your Desktop during installation; via the shortcut in the "Programs" menu; by dragging the icon for a ".spl" setup file onto the icon for the SutraPlot executable (or a shortcut to it); or (on some systems) by double-clicking on a ".spl" setup file. For details on how to start running SutraPlot, see the SutraPlot Release Notes; click on the Windows "Start" button, then select "Programs | SutraPlot n.n | Release Notes", where n.n is the SutraPlot version number you are using.
      • Error after double-clicking on ".spl" file -- GINO.
        • Double-clicking on a ".spl" should open the file in SutraPlot. On some systems, this results in an error related to a "GINO Configuration File." If this happens on your system, you can open a ".spl" file by dragging its icon onto the icon for the SutraPlot executable file (or a shortcut to it). Alternatively, open SutraPlot, select "File | Open plot setup...", and use the browser to locate the desired ".spl" file.
    • Version 2D3D.1
      • SutraPlot icon not displayed.
      • Error opening a ".spl" example file -- unknown path.
  • Other SutraSuite software

Contacting the authors

If you have a question or need to resolve a problem related to SUTRA or its utilities, we ask that you first consult the documentation for the code in question and the resources available on this web site. However, if you need additional help, or if you would like to report a bug or submit a suggestion, you are welcome to contact the authors:

See the USGS Privacy Policy and Disclaimers page to learn how the information you submit may be used by the USGS.

 


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URL: http://water.usgs.gov/nrp/gwsoftware/sour/support/support.htm
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Page Last Modified: Monday, 07-Jan-2013 11:58:08 EST