ITAC Conference Call - April 13, 2010

Roll Call:

Notes Approval Process – The notes approval process has been modified. Telecon notes will go out in email to the entire group and will be posted on-line within a couple of weeks of the call. Members can comment by email.

ACSI Customer Satisfaction Quarterly Insight Review Presentation – Ramona gave an overview of the customer satisfaction web metrics tool.

• Ramona has an overview presentation available for those interested in learning more.
• Reference USGS Web Metrics site at http://internal.usgs.gov/gio/eweb/metrics/
• ForeSee provides a quarterly report of customer satisfaction (3 month reports)
• USGS may look at a specific focus group, web page, topic, or theme
• The executive summary provides a compact report with recommendations. Full reports are also available.
• Aggregate results are chart-intensive, lots of graphs and benchmarks
• Q: Bob Swanson asked if ForeSee can take information from us and recreate a user’s session. Can we simulate where users are having a problem getting to the information of interest? R: Ramona responded that we can get an idea of who the user is and where they are on our pages. We can get some general information.
• Q: Sandy asked if there are examples of anything actionable that has come out of the web statistics? R: There are examples that are close.
• Bob commented that we are using the tool (and user feedback) to get users to our site
• Katherine expressed an interest in the water.usgs.gov web pages and how this tool can be effective. Ramona responded that there are ways to get people who visited a water page or used the water as a search term. Water-specific information can be gathered.
• Ramona expressed interest in demonstrating this tool in greater depth.
• ACTION – Add to Iowa F2F agenda

2010 Goals

• Suggested updates from the March call have been made on-line.
• Add to Goal 2 – “Promote techniques to get to water data and information”
• Katherine noted -- web pages, social media / web 2.0, Data.gov, data search, ADR
• Sandy commented – better use of web statistics and survey results to improve our web presence
• ACTION – Bob will draft addition to Goal 2 and email out for review/comment
  

Replacement for Sandy

• Cian Dawson and Linda Debrewer have been suggested as possible replacements. Bill Alley and Bill Cunningham have been approached with these names and will discuss. Concerns are that Cian is part-time, and Linda is new to the Office of Groundwater and has many responsibilities. It has not been ruled out that Linda may take on this additional responsibility.
• Katherine commented that ITAC will wait to hear back from Bill Alley and Bill Cunningham.
  

ITAC Support for WRD specific Windows 7 Testing and Validation – Terri and Boyce were not available on the call to comment. ACTION – Have Terri and Boyce help with the words to get this moving.

Revision of WRD data archiving policy – This discussion will be tabled until the Iowa F2F

 Iowa Agenda Items – Bob has started to gather ideas for the Iowa agenda

• Comparison of MyUSGS and SharePoint – McEwen, Bristol
• Sun TAC – Shawn Noble (30 min.)
• ADR – Ed Fisher and Gary Fisher
• Web Metrics – Ramona Traynor

 Webinars –

• Sandy’s geotagging webinar was popular – 30 connections both sessions (@ 120  attendees) – at least ½ of the attendees were from other disciplines
• Sandy commented that there are 2 new GPS cameras he is now aware of
• Ramona built a web page under the eWeb Information Exchange site for Sandy’s presentation – Reference: http://internal.usgs.gov/gio/eweb/infoex/2010/geotagging.html

Sandy commented on Google Street view and suggested USGS developing River View. Bob liked the idea. Sandy, Bob, Ramona, and others who were interested were invited to stay on the phone for a few minutes to discuss how to do this.

ACTION – Sandy will send email to Webinar participants to see if there are any interested in participating on this proposal. Enlist volunteers – Ramona suggested Riverwatch. Set a time to meet and discuss this further. Status 4/19/10 – Email sent 4/19/10; announcement of initial conference call to discuss the idea and seeking interested participants.

Next webinar will be presented by Dave Yancey. ACTION – Bob will contact Dave and have him contact Dave Berger.

“Story” for webinar – Why you did it, How it was done, What did it cost

Dave Yancey is presenting at the data meeting in May. His presentation may increase interest.

Bob asked for additional webinar ideas to be submitted.

Next Conference Call – Suggestion to move the call forward 1 week due to potential member attendance at the data conference in Omaha, Nebraska. Check with Katherine to determine her availability the week of May 17 for the next call. 

ACTION – Kim will find out Katherine’s availability for the week of May 17. Suggested date is May 20 at 12:00 noon ET. Kim will send out meeting invitation once the date is settled. Status 4/15/10 – Kim sent email to Katherine on 4/14/10. Kim is waiting on a response from Katherine. Status 4/19/10 - Per email of 4/15/10, Katherine is available on May 20 at noon for a call. Kim will sen out meeting invitation.

• Fall F2F – The conversion from FPS to FBMS is going to cause a financial blackout period from 9/23/10 to 11/15/10. During the blackout, travel vouchers cannot be submitted for reimbursement.

People can travel, but will not be paid back until after 11/15/10. Bob noted that staff may be discouraged from traveling during this time.

ACTION – Bob will talk to Katherine about skipping the fall meeting. This would be in compliance with the blackout period and also with the initiative to reduce travel.

ACTION – Select new dates for the meeting.

Other Business – No new business

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Action Items:

ACTION – Bob – Add Web metrics discussion to Iowa F2F agenda
ACTION – Bob –Draft addition to Goal 2 and email out for review/comment
ACTION – Terri and Boyce - help with the words to get help with WRD specific Windows 7 Testing and Validation.
ACTION – Sandy – “StreamView” Proposal. Send email to Webinar participants to see if there are any interested in participating in this effort. (Email sent 4/19/10; announcement of initial conference call to discuss the idea and seeking interested participants.)
ACTION – Bob will contact Dave Yancey and have him contact Dave Berger in reference to his upcoming webinar.
ACTION – Move next Tlecon forward 1 week. Kim will find out Katherine’s availability for the week of May 17. (Email sent 4/14/10; waiting on response.) Status 4/19/10 - Per email of 4/15/10, Katherine is available on May 20 at noon for a call. Kim will sen out meeting invitation.
ACTION – Fall F2F - Bob will talk to Katherine about skipping the fall meeting.
ACTION – ITAC – Select new dates for the meeting.

Reviewed and updated Outstanding Action Items