Feedback Information - Omega World Travel

Susan R Sheely

07/15/2000 

 
To:  GS-O-HQ OFM Finance Officers Group
cc:  MaryLou D Pectol/GD/USGS/DOI@USGS, Kelly L Bradley/WRD/USGS/DOI@USGS, 
     jpillera@mailrvan2.er.usgs.gov@USGS, Carole 
     Carter-Pfisterer/OPS/USGS/DOI@USGS, Gayle A Sisler/DO/USGS/DOI@USGS, 
     Suzanne T Cartagirone/OPS/USGS/DOI@USGS, Kathleen A 
     Keillor/OPS/USGS/DOI@USGS, Lisa K Moen/OPS/USGS/DOI@USGS, Joseph J 
     Obusek/OPS/USGS/DOI@USGS, Susan R Sheely/OPS/USGS/DOI@USGS, Jacqueline E 
     Lynch/OPS/USGS/DOI@USGS, Barrington H White/OPS/USGS/DOI@USGS, John J 
     Blickley/OPS/USGS/DOI@USGS

Subject:  Feedback Information - Omega World Travel

Finance Officers Group - 

This message is to solicit your assistance in the dissemination of 
information dealing with the Omega World Travel contract.  In an all 
employee e-mail message on May 22, 2000, I announced a web site that was 
available for anyone to provide feedback to the Departmental TMC Project 
Leader regarding Omega's performance.  Initially, there were many helpful 
responses which provided the necessary information for the TMC task force 
to work with the Omega staff on specific issues.  Because the responses 
have decreased over the last month, the decrease is being perceived as an 
indication that performance is improving.  In fact, I hope that this is 
true, however, I still hear from many individuals regarding poor service 
at the Omega call centers.  In order for the Project Leader and the TMC 
task force to effectively work with Omega to guarantee satisfactory 
performance, we need to hear from the employees.  I realize that many 
employees became so frustrated with Omega that they decided to go directly 
to the airlines and by pass the TMC; therefore, they not complaining about 
the Omega service anymore.  We need to hear from these individuals also 
since conclusions are being drawn based on the number of responses and 
information from the feedback form. 

BOTTOMLINE - please encourage employees to submit any and all 
frustrations, problems, issues, suggestions, etc. on the DOI feedback 
form: 

http://www.doi.gov/pfm/tmc/feedback.html

An additional bit of information is that on-site offices are scheduled to 
open within the next month in both Alaska and Guam.

Please contact me (ssheely@usgs.gov)if you have any questions regarding 
this request and I appreciate the support of the FOG members.

Susan

Susan R. Sheely, Chief
Travel Management Branch
U.S. Geological Survey
Voice:   703-648-7602
Fax:     703-648-4112
E-mail:  ssheely@usgs.gov