Bank Of America MasterCard Suspensions And Cancellations Occurring On October 27, 1999 To: "USGS Employees"From: Lisa Zukowski Subject: Bank Of America MasterCard Suspensions And Cancellations Occurring On October 27, 1999 Note: Supervisors, Managers, and Team Leaders: Please ensure that employees without access to e-mail receive a copy of this message. MEMORANDUM October 18, 1999 To: All Travel, Purchase and Fleet Charge Card Holders From: Lisa Zukowski Agency Program Coordinator Subject: Bank Of America MasterCard Suspensions And Cancellations Occurring On October 27, 1999 ON OCTOBER 27, 1999, ALL BANK OF AMERICA MASTERCARD ACCOUNTS THAT ARE 60 DAYS PAST DUE WILL BE SUSPENDED AND ACCOUNTS THAT ARE 90 DAYS PAST WILL BE CANCELLED. The Department of the Interior (DOI) and Bank of America have determined that the Smartpay Charge Card Program, launched Department-wide last November, is ready to begin operating under normal operations in respect to the Charge Card Program contract's provisions with the General Services Administration (GSA). Automatic suspension of accounts that are 60 days past due will occur on October 27, 1999 effective October 28, 1999) and cancellation will occur October 28, 1999 of accounts that are 90 or more days past due. We want to assure that no account is suspended or cancelled due to Bank of America processing a transaction transfer incorrectly or not crediting a timely payment. Please review your account and make every effort to ensure all payments made have been posted and all transaction transfers requested have been successfully completed. If you are unsure of the status of your account, you may contact your Division Administrative Officer who was provided a Bank of America MasterCard Delinquency Report. If your account is delinquent for one of the above reasons and you have previously provided us with the information, please re-submit the information to Lisa Zukowski via e-mail, (lzukows@usgs.gov) by October 25, 1999. We will notify Bank of America not to suspend these accounts until resolution of the error. If you have a transaction that needs to be transferred and have not previously requested an Agency Program Coordinator (APC), listed below, to submit the change to the bank, please do so at once. The DOI has issued Departmental policy via, Financial Administration Memorandum (FAM) 98-030, dated November 16, 1998, stressing the importance of avoiding charge card delinquencies and providing guidelines for resolving delinquencies on individually-billed travel charge card accounts. The USGS will shortly issue an Instructional Memorandum, which provides more detailed USGS policies and procedures. These documents will be posted on the OPS Internet site at: http://www.usgs.gov:8888/ops/smartpay/. A delinquency time line is already available and posted at: http://www.usgs.gov:8888/ops/smartpay/delinqch.html. This chart outlines what notices and actions the cardholder can expect to occur from their supervisor and the bank at critical intervals during a delinquency period. The Employee Standards of Conduct requires that employees pay all just debts, this includes payment of the Government charge cards. Continued failure to promptly pay can lead to disciplinary action up to and including dismissal from Federal Service. If you have any questions, you may contact one of the USGS Agency Program Coordinators listed below: Purchase: Lisa Zukowski, (703) 648-7347, lzukows@usgs.gov; Margaret Seaboy, (703) 648-7350, mseaboy@usgs.gov; Travel: Susan Sheely, (703) 648-7602, ssheely@usgs.gov; Kathy Keillor, (703) 648-7621, kkeillor@usgs.gov;