WRD's Hardware Contracting Services

Date: Tue, 24 Mar 1998 14:50:33 -0500
From: Doreen Lucas <adlucas>
Reply-To: "Ada Lucas, Computer Specialist, Reston, VA" <adlucas>
To: "DE - All WRD Employees at Headquarters"<distribution>
CC: hq_sa@qvarsx.er.usgs.gov,
        "Gloria J Stiltner, Chief, DIS, Reston, VA" <stiltner>,
        "Susan M Trapanese, Chief, SSU (Hyd), Reston, VA" <smtrapan>,
        "Patricia M Mcalwee, Computer Specialist, Reston, VA" <pmcalwee>
Subject: WRD's Hardware Contracting Services

WRD Employees at Headquarters:

In order to provide additional support for PC and Macintosh
users, DIS has established an on-call fee-for-service contract
with Signal Corporation. Signal Corporation is familiar with
WRD Headquarters PC and Macintosh systems, and is available to
provide system administration support.

The contractor will perform system management, operation,
configuration management, troubleshooting, preventative and
corrective maintenance, resource management, user support upgrades,
performance monitoring and enhancements.

If you have a need for any of the above services, you can page
Kai Vutipawat at Signal Corporation directly by dialing
612-6012.  Once you are connected, enter your telephone number
and press the # key.  Kai will return your call within one hour.
Before paging Kai/Signal Corporation, you should first consult
your system administrator or Sandra Hite to insure that a
service support call is necessary.

When you make a support call/page, the contractor will give
you a diagnosis and repair estimate (time and materials
charges) after being on-site within 1 to 2 hours. At that point, 
you can decide to continue with the service or to cancel. If 
you cancel the service, you will still be obligated to pay for the
contractor's time to perform the diagnosis and estimate.  The
contractor's service will be billed to your account at the rate 
of $52.00 per hour and starts the moment the contractor comes on
site.
 

Note: WRD users can and should call 1-800-255-7591 for technical
      PC/MAC applications software assistance, such as questions
      on using MS-Office.  
 
For details:
 
http://wwwqvarsa.er.usgs.gov/hq-support/swsupp.htm