DOI Classes being offered From: all@usgs.gov Message-Id: <199607151419.KAA03731@igsrsparc4.er.usgs.GOV> X-Sender: all@usgs.gov (Unverified) Mime-Version: 1.0 Content-Type: text/plain; charset="us-ascii" Date: Mon, 15 Jul 1996 10:20:35 -0300 To: "USGS Employees at Headquarters" Subject: DOI Classes being offered X-Mailer: (NOTE TO SUPERVISORS: Please ensure that all employees without E-MAIL access receives a paper copy of the All Employees Message.) ATTENTION -- ATTENTION -- ATTENTION -- ATTENTION -- ATTENTION Responding to numerous requests from our customers, the DLC-Washington takes great pleasure in offering the following classes. CONTRACTING OFFICER'S TECHNICAL REPRESENTATIVE This comprehensive course is designed and taught from the perspective of non-contracting personnel, including Contracting Officer's Representatives (CORs), Contracting Officer's Technical Representatives (COTRs), Technical Officer's (OTs), and Project Officer's (POs). It highlights their role and authority in the acquisition process with specific concentration on describing the requirement, selecting the contractor, providing technical direction, administering the contract, and monitoring performance. Major topics include: o The Acquisition Process, Personnel Involved, and Ethics o Acquisition Planning and Development of the Purchase Request o The Solicitation and Award Process o Basics of Contract Administration o Monitoring Contractor Performance and Quality Assurance o Changes, Equitable Adjustments, Claims, Disputes, and Termination Tuition: $00 Registration: Fax or email your registration to Irene Conley FAX No: (202) 208-5184 Email: Irene Conley at ios.doi.gov DATE LOCATION TIME Jul 22, 23, & 24 Main Interior, Rm 7116 9:00am - 4:00pm Aug 14, 15, & 16 Main Interior, Rm 7116 9:00am - 4:00pm The above classes run for 3 days. Information: Call Irene Conley or Susan Leonard (202) 208-3446 or (202) 208-5616 THE ART OF TELEPHONE COMMUNICATIONS (A Refresher Course) This 3 hour refresher workshop teaches the importance of telephone techniques in providing quality service in the office. The workshop gives participants experience in handling callers with tact and diplomacy. The course also provides participants with a model for making a professional impression with their voice and self-expression and, with first time callers, a favorable impression of the office and its staff. Topics covered in the course includes: o The verbal handshake - a good first impression o Projecting a professional image over the phone o Clear enunciation and articulation o Taking accurate and complete messages o Tactfully handling difficult callers o Follow-up calls o Getting necessary information from callers who are not sure what they want or whom they are calling o Diplomatically screening and transferring calls o Identifying the hierarchy in the organization in order to recognize the boss's bosses o Leaving effective voice mail messages Tuition: $00 Registration: Fax or email your registration to Irene Conley Fax No: (202) 208-5184 Email: Irene Conley at ios.doi.gov DATE LOCATION DATE August 28 Main Interior, Rm 7116 9:00am - 12:00 Noon Information: Call Irene Conley or Susan Leonard (202) 208-3446 (202) 208-5616 The above class runs for 3 hours MAKING GRAMMAR, SPELLING, AND PUNCTUATION WORK FOR YOU This course targets for review common areas of confusion in grammar, spelling, and punctuation. The course covers sentence fragments and run-on sentences. In addition, participants learn to use words such as "affect" and "effect", "principal" and "principle" not covered in spell checkers. Topics covered include: o Avoiding the run on sentence and the comma splice o Using commas and semicolons to write complete sentences o Using commas in dates, items in series, to separate, and to enclose o Words frequently confused which sound the same, but spelling and meaning are different o Using reference material to ensure accuracy Tuition: $00 Registration: Fax or email registration to Irene Conley Fax No: (202) 208-5184 Email: Irene Conley at ios.doi.gov DATE LOCATION TIME September 5, 1996 Main Interior Rm 7112 9:00am - 4:00pm September 9, 1996 Main Interior Rm 7112 9:00am --4:00pm The above class runs for 1 day CAREER TRANSITIONS This seminar presents concrete job strategies and a practical approach to job searches for federal employees. The program includes many interactive opportunities for participants to practice important skills, such as resume writing, preparing a Knowledge-Skills-Abilities (KSA) form and interviewing. Participants will explore tough career decisions and life transitions within a structured framework for change management. A planning emphasis will give participants an opportunity to develop detailed career plans and to write realistic career goals . It will also give participants an opportunity to receive personal guidance from the instructor on preparing highly effective resumes, such as OF-612 applications, SF-171, and KSA forms and cover letters. Main Topics: o Clarification of career goals and expectations o Job opportunities in the private sector versus federal employment o How to write a terrific resume and powerful OF-612 and SF-171 applications o Practice sessions on writing winning KSA's o What makes an effective cover letter and why it is important o Networking and self-marketing skills o Interviewing skills and practice sessions o Career planning and developing personal action plans Tuition: $00 Registration: Fax or email your registration to Irene Conley Fax No: (202) 208-5184 Email: Irene Conley at ios.doi.gov DATE LOCATION TIME September 11 & 12 Main Interior, Rm 7112 9:00am - 4:00pm The above class runs for 2 days. Information: Call Susan Leonard or Irene Conley (202) 208-3446) or (202) 208-5616 WRITE LIKE THE NEWS THE NEW GOVERNMENT WRITING Write memos, letters, and reports - authoritatively and fast - by mastering fresh journalism skills (plus traditional government writing skills). Advance your career with a practical alternative to bureaucratese. The main skill: Inform and convince from the start, by leading with the future ("Let's put our national parks projects on-line") v. background ("Our publics have complained they can't find our national parks projects"). That breakthrough skill focuses your thinking, eases writer's block and rivets your audience. Agenda: o Lead with the future o Write your reader's language o Be positive o Lay out logically o Be consistent o Be precise o Be brief o Choose crisp verbs Tuition: $00 Registration: Fax or email your registration to Irene Conley Fax No: (202) 208-5184 Email: Irene Conley ios.doi.gov DATE LOCATION TIME September 17, 1996 Main Interior, Rm 7112 9:00am - 4:00PM Information: Call Susan Leonard or Irene Conley (202) 208-3446 or (202) 208-5616 The above class runs for 1 day. TIME MANAGEMENT TECHNIQUES This half-day class will enable students to increase their productivity while facing multiple priorities, demands and conflicting activities. Objectives: At the end of the workshop, participants will be able to: 1. Identify time-wasters 2. Establish priorities 3. Understand psychological factors that cause time mismanagement 4. Overcome procrastination Tuition: $00 Registration: Fax or email your registration to Irene Conley Fax No: (202) 208-5184 Email: Irene Conley at ios.doi.gov DATE LOCATION TIME September 25, 1996 Main Interior Rm 7112 9:00am - 12:00 noon September 26, 1996 Main Interior Rm 7112 9:00am - 12:00 noon Information: Call Susan Leonard or Irene Conley (202) 208-3446 or (202) 208-5616 The above class runs for 3 hours.